Something about telephone conference certainly is, unreal.
Look, saving traveling cost is no wrong, saving human resource is no wrong. But point is, when you head into the wrong direction, you are going no where. And the consequence of that is, increasing a huge amount of time to negotiate, with someone is 11,000 km away from you.
What means the wrong direction? We think a frontline workforce can solve problems lingually and physically. Yes, but partially.
Why? Decision is made by Headquarter, policy is framed from Headquarter. As an Taiwan based company, it is hard to procastiate by saying, we have to wait the decision, or we don't know the policy, or we cannot make a call. We are in the Headquarter in which people expect to hear information, decision, policy from you.
It's no wrong, to pay 60,000 USD (1,800,000 NTD) to a frontline US attorney in California, or to pay 50,000 USD to a frontline sales representation. But a face to face, even doing it through a television conference will be much better than doing it through phone call which electronic snow accompanies.
Think about it, sedning your soliders on that battlefiled and see the real counter party.
Wednesday, March 9, 2011
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